Human-in-the-loop · auto-continue countdowns
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Verification — NEEDS_REVIEW
SLA 48 hAuto-continue if human absent: Agent requests clearer documents; teacher stays PENDING
| Subject (teacher) | Type | Waiting since | Auto-continue in | Reviewer | Action |
|---|---|---|---|---|---|
| No data yet — connects to GET /api/v1/admin/queues?type=verification | |||||
Payment disputes
SLA 72 hAuto-continue if human absent: Evidence summary + rule-based binding default sent to both; freeze persists
| Subject (invoice) | Amount | Waiting since | Auto-continue in | Assignee | Action |
|---|---|---|---|---|---|
| No data yet — connects to GET /api/v1/admin/queues?type=disputes | |||||
Waivers beyond agent authority
SLA 72 hAuto-continue if human absent: Denied politely with re-request path; ladder continues
| Subject (student) | Requested | Waiting since | Auto-continue in | Approver | Action |
|---|---|---|---|---|---|
| No data yet — connects to GET /api/v1/admin/queues?type=waivers | |||||
Safety incidents (home visit)
SLA 4 hAuto-continue if human absent: Engagement paused; safety resources + emergency guidance sent; statement collected
| Subject | Severity | Reported | Auto-continue in | Safety lead | Action |
|---|---|---|---|---|---|
| No data yet — connects to GET /api/v1/admin/queues?type=incidents | |||||
Takeover requests
SLA on demandAuto-continue if human absent: Agent yields mid-conversation, logs handoff, resumes on release (07 §6)
| Thread | Requested by | Waiting since | Reason | Assignee | Action |
|---|---|---|---|---|---|
| No data yet — connects to GET /api/v1/admin/queues?type=takeover | |||||
Countdown pills render live once the admin queue endpoints are wired. Authority limits (waivers, extensions) are enforced server-side.